Should I offer refunds for my Workshop Course, and how should I handle refund requests?

I recommend offering a 48-hour refund window that starts once your Workshop Course goes Live. This gives people the chance to try it out while also removing the risk, which can help increase sales.

You can use simple language like this on your mini sales page: “If you’re not completely satisfied with this training, you have 48 hours after the workshop training date to request a refund. No questions asked.” Include an email address or clear instructions for how to submit a request.

If you decide not to offer refunds, that’s perfectly fine too. You’re running a business and you get to set the rules. Just make sure your policy is clear from the start and have a prepared response ready that is kind but firm. If someone still reaches out, you can always ask for feedback to understand their experience. And if you have the time and energy, you might offer a quick call or even a short coaching session in exchange for their insights. Feedback is always valuable, even when it comes from someone who didn’t love your training.